POLICIES

The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or PayPal account or any other payment type offered at the time of Booking. Bookings can be cancelled up to 2 day(s) before 21:00 on the day of check in free of charge. Bookings cancelled less than 2 day(s) before 21:00 on the day of check in will incur a charge of the first nights stay.

Check in: 14:30 till 21:00
Early check-in available on request

Check out: 11:00
Late check-out available

Child Policy: Children welcome
Smoking Policy: No smoking
Pets: No pets

Booking terms and conditions

Cancellations
If You have paid a Booking Deposit (always equivalent to the cost of one night’s accommodation or service) or the full amount of Your Booking: If You cancel Your Booking within 48 hours of the scheduled check-in time on the date of arrival as printed on your booking confirmation a charge equivalent to the cost of one night’s accommodation (or service) will be levied. If You need to cancel Your Booking more than 48 hours before the scheduled check-in time a full-refund will be given unless otherwise stated.

Amendments
To amend or Cancel Your Booking, call the business directly using the number contained within the booking confirmation. If you amend Your Booking within 48 hours of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 48 hours notice a charge equivalent to the cost of one night's accommodation (or Service) will be levied.

Payment
The total amount payable to confirm the Booking is quoted above and will be charged to Your credit or debit card at the time of Booking. All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.

Privacy Statement

This privacy policy describes how and why we obtain and store data which can identify you. We may change this policy from time to time and shall notify you on the web site when changes have been made.

The Information we collect

Information is collected from you when you contact us through our form. The information we collect is clearly set out on the web page on which we collect it. We may collect your IP address and use cookies unless you configure your web browser not to accept them.

Why we collect it

We collect information about you so that we can contact you regarding offers on our website.

Who we disclose it to

We will never pass on information about you as an individual to any other company or organisation for any reason whatsoever.

Security

Keeping information about you secure is important to us however no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we try to protect your personal information, we cannot ensure the security of any information which you send to us, and you do so at your own risk.

GDPR

We take the privacy of our customers information very seriously. With that in mind, we have produced and adhere to a detailed Privacy Policy line with the General Data Protection Regulation (GDPR) – a regulation in UK and EU law on data protection and privacy for individuals within the UK and EU.

Our Privacy Policy details what personal information we hold about you, what we use the data for, how we store your personal information, how we share data, transaction and data security, your right to access, amend and delete your data.

We have prepared a detailed policy so that you can make an informed decision about the extent you provide your information to us. Please do not use our site if you do not agree with the Privacy Policy.

In summary:

•  We will take reasonable steps to protect the security of the Personal Information we collect from you.

•  We will not disclose your Personal Information to third parties except as described in this policy.

•  We will allow you to view, correct or remove your Personal Information and other information that we have collected.

•  We will not keep your personal data on file for any longer than is legally required or a term you agree to.

•  We will not send you details of our exclusive offers, event and news unless you “opt in” to our mailing list.

What data do we collect from you

We collect personal data from you when you make an enquiry, a reservation, purchase a gift voucher, either in person or by phone as well as email when you make a reservation online.

We also collect information when you subscribe to our marketing communications, connect using our social media websites, enter any competitions or provide us with feedback.  This can all be carried out online, by phone and in person.

Without limitation, any of the following may be collected:

Your full name

Contact information such as email address, home and mobile telephone numbers, home address and postcode

Your credit Card details if you are securing a reservation or confirming a booking

Any special diet requirements

Car model, make and registration number

Your date of birth details

Passport details for guests from outside the commonwealth

If you provide any personal Data related to a third party for particular purposes by submitting such information, you do so at your own risk having obtained the consent of such third party to provide Urban Fox?? With that information

We do not knowingly connect data from anyone under the age of 16

What do we do with the information we collect

Keep you updated on latest news, offers and events at our hotels, restaurant & bars

Process your reservations, bookings and purchases

Respond to questions, enquiries and feedback

The Fox & Willow, 46 Carrick Road, Ayr  KA7 2RE

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